Virtual Clinic Appointments

Please note that until further notice, all Santé Cannabis clinic appointments will take place remotely.

Given the recent public health measures for the coronavirus (COVID-19), we have put temporary measures in place to protect the health of all our patients, caregivers and staff.

All clinic appointments will temporarily take place remotely, by videoconference or by phone. Our office locations are currently closed except for specific onsite visits for clinical trials.

If you are booked for a specific onsite visit for a clinical trial, you will be clearly instructed to come onsite. Strict preventative measures are in place to support the safety of all patients and staff.


Before your virtual appointment

Santé Cannabis staff will contact you to help arrange or set up a remote appointment, either by videoconference, or, if you prefer, over the phone.

We ask that you respect your scheduled appointment time. While we understand that unpredicted situations can occur at any time we ask that you arrive on time to help keep our clinics running smoothly and ensure other patients are seen on schedule. If you wish to cancel or move your appointment please inform us right away. Cancellations made within 24 hours of your appointment will have a $30 fee applied to your file.

For video

a link will be sent to you via email 24-48 hours before your appointment. Please connect 15 minutes prior to your appointment.

For telephone

we will call you at the time of your appointment. We suggest that you stay close to your device at least 15 minutes prior to your appointment.

After scheduling your appointment

we will send to you by email

  • Clinic terms and conditions
  • Informed consent
  • 2 questionnaires

 Please ensure to read these documents carefully and complete them.

At your appointment

we will verbally confirm if you agree to respect our terms and conditions and if you have or have not provided your consent to participate in our research study.

If you consent to our research study, we will then review the questionnaires you have completed.

Please see Your First Virtual Appointment on our Patients page for more details on what to expect from your care.

Please note that all on-site visits, including study visits, are temporarily suspended due to new government COVID-19 restrictions.

Study participants will be notified when the on-site visits resume.


COVID-19: what you need to know about the disease

Questions or concerns about your health in relation to COVID-19: (877) 644-4545