Virtual Clinic Appointments

Please note that until further notice, all Santé Cannabis clinic appointments will take place remotely.

Given the recent public health measures for the coronavirus (COVID-19), we have put temporary measures in place to protect the health of all our patients, caregivers and staff.

All clinic appointments will temporarily take place remotely, by videoconference or phone. Our office locations are currently closed except for specific onsite visits for clinical trials.

If you are booked for a specific onsite visit for a clinical trial, you will be clearly instructed to come onsite. Strict preventative measures are in place to support the safety of all patients and staff.


Before your virtual appointment

Santé Cannabis staff will contact you to help arrange or set up a remote appointment, either by videoconference, or, if you prefer, over the phone.

We ask that you respect your scheduled appointment time. While we understand that unpredicted situations can occur at any time we ask that you arrive on time to help keep our clinics running smoothly and ensure other patients are seen on schedule. If you wish to cancel or move your appointment please inform us right away. Cancellations made within 24 hours of your appointment will have a $30 fee applied to your file.

For video

a link will be sent to you via email 24-48 hours before your appointment. Please connect 15 minutes prior to your appointment.

For telephone

we will call you at the time of your appointment

After scheduling your appointment

we will send to you

  • Terms and conditions
  • Informed consent
  • 2 questionnaires

 Please ensure to read these documents carefully and complete them.

At your appointment

we will verbally confirm if you agree to respect our terms and conditions and if you have or have not provided your consent to participate in research.

If you consent to our research study, we will then review the questionnaires you have completed.

Please see Your First Virtual Appointment on our Patients page for more details on what to expect from your care.


Clinical trial appointments are not regular clinic appointments.

Only those who are registered in our clinical trials are asked to come on-site, and only for specific appointments. If you are booked for a specific onsite visit for a research project, you will be clearly instructed to come onsite and given the address as well as other instructions.

Please do not come to the clinic if you answer yes to any of the following:

  • Are you feeling sick? (Examples include a new cough, headache, weakness, fever, difficulty breathing, etc.)
  • Have you travelled outside Canada in the past 14 days?
  • Did you provide care or have close contact with a person with COVID-19 (probable or confirmed) while they were ill and you did not have appropriate PPE (Personal protective equipment)?

If you answered yes to any of the above, please email or call to let us know and we will reschedule your appointment.

Upon entering the clinic, a Santé Cannabis staff member will verbally confirm these questions with you.  If you answer yes to any of these questions, you will be asked to return safely to your home and we will contact you to reschedule an appointment.

Santé Cannabis is committed to our patients’ health and safety. We are available to offer support so you can take care of yourself and your loved ones during this time. Do not hesitate to contact us if we can assist with any questions or concerns.

Our team of doctors and nurses are working to support patients and ensure access to treatment and care is not disrupted.


COVID-19: what you need to know about the disease

Questions or concerns about your health in relation to COVID-19: (877) 644-4545