CONTINUING CARE SERVICES
As we navigate through this difficult time and face variants of COVID-19, we ask for your support and patience, so we can adapt to the situation together.
All follow-up appointments are to be held virtually for current patients until further notice.
For new patients that are scheduled for an on-site visit; you will receive clear instructions including preventative measures to be followed via email before you arrive. Please take careful note of these instructions, arrive on time, and bring a mask with you.
Before your appointment
Santé Cannabis staff will contact you to help set up your appointment.
We ask that you respect your scheduled appointment time. While we understand that unpredicted situations can occur at any time we ask that you arrive on time to help keep our clinics running smoothly, ensure other patients are seen on schedule, and to keep our waiting rooms at the correct capacity. If you wish to cancel or move your appointment please inform us right away. Cancellations made within 24 hours of your appointment will have a $30 fee applied to your file.
After scheduling your appointment
We will send to you by email:
- Clinic terms and conditions
- Informed consent
Please ensure to read these documents carefully.
At your appointment
We will verbally confirm if you agree to respect our terms and conditions and if you have or have not provided your consent to participate in our research study.
If you consent to our research study, you will then complete the questionnaires that we will provide you.
Please read Your First Appointment on our Patients page for more details on what to expect from your care.
AN IMPORTANT REMINDER FOR PATIENTS BEFORE ON-SITE VISITS FOR A CLINICAL TRIAL
Clinical trial appointments are not regular clinic appointments.
Patients enrolled in our clinical trials may be asked to come on-site for specific appointments. If you are booked for a specific on-site visit for a research project, you will receive clear instructions including preventative measures to be followed..
PLEASE DO NOT COME TO THE CLINIC IF YOU ANSWER YES TO ANY OF THE FOLLOWING
- Are you feeling sick? (Examples include a new cough, headache, weakness, fever, difficulty breathing, etc.)
- Have you travelled outside Canada in the past 14 days?
- Have you tested positive to COVID-19 in the last 10 days?
- Did you provide care or have close contact with a person with COVID-19 (probable or confirmed) while they were ill and you did not have appropriate PPE (Personal protective equipment)?
If you answered yes to any of the above, please email or call to let us know and we will reschedule your appointment.
Upon entering the clinic, a Santé Cannabis staff member will verbally confirm the above questions with you. If you answer yes to any of these questions, you will be asked to return safely to your home and we will contact you to reschedule your appointment.
Santé Cannabis is committed to our patients’ health and safety. We are available to offer support so you can take care of yourself and your loved ones during this time. Do not hesitate to contact us with any questions or concerns, we will be happy to assist you.
Our team of doctors and nurses are working to support patients and ensure access to treatment and care is not disrupted.